# Privacy Policy
1. Introduction
Dixilence ERP & IT Innovation Pvt. Ltd. Dixilence respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you visit our website, contact us, request a software demonstration, purchase our products or services, or use our software applications.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it through an appropriate process.
2. Information We Collect
Depending on your interaction with Dixilence, we may collect the following categories of information.
2.1 Personal and Contact Information
- Name and business or organization name.
- Email address and telephone number.
- Business address and other contact details you provide.
- Information submitted through enquiry forms, demo requests, or customer-support communications.
2.2 Business and Account Information
- Account registration and login information.
- Software subscription, service, and billing details.
- Project requirements, configuration preferences, and customer-provided information.
- Communications, feedback, and support requests.
2.3 Technical Information
When you visit our website or use our services, we may collect technical information such as IP address, browser type, device information, operating system, access timestamps, diagnostic data, and website usage information, where applicable.
2.4 Payment Information
We may maintain payment status, transaction references, invoice details, and billing records necessary to manage purchases and subscriptions.
Payments may be processed by third-party payment providers. We do not intentionally collect or store full payment-card credentials or banking passwords through our website.
2.5 Information Provided Through Software Applications
If you use software developed, hosted, or managed by Dixilence, the information processed may depend on the application and the customer's configuration. It may include employee, student, member, customer, attendance, membership, booking, or billing information.
The relevant service agreement and application-specific notices may provide additional details about the information processed.
3. How We Use Your Information
We may use personal information for the following purposes:
1. To respond to enquiries and arrange software demonstrations.
2. To create and manage customer accounts.
3. To provide, configure, maintain, and support our software and IT services.
4. To process payments, issue invoices, and manage subscriptions and renewals.
5. To communicate important service updates, security notices, and project information.
6. To troubleshoot technical issues and improve software performance.
7. To prevent fraud, unauthorized access, misuse, and security incidents.
8. To comply with applicable legal, tax, accounting, and regulatory obligations.
9. To send promotional communications where permitted by applicable law and subject to your preferences.
We will use information only for purposes that are lawful and appropriate to the circumstances in which it was collected.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain website functionality, understand website usage, remember preferences, and improve the user experience.
Where applicable, cookies may include:
- Essential cookies required for website operation.
- Preference cookies used to remember settings.
- Analytics cookies used to understand website traffic and performance.
- Marketing cookies, if relevant tools are implemented.
You may be able to manage cookies through your browser settings or any consent-management tool provided on our website. Disabling certain cookies may affect website functionality.
5. Sharing of Information
Dixilence does not sell personal information as a standalone business activity.
We may share relevant information with:
- **Service providers:** Hosting, cloud infrastructure, analytics, communication, and technical-support providers.
- **Payment providers:** Services that process or verify customer payments.
- **Business partners and contractors:** Where necessary to deliver agreed services and subject to appropriate safeguards.
- **Professional advisers:** Legal, accounting, auditing, or compliance advisers when necessary.
- **Government and regulatory authorities:** Where disclosure is required by law or valid legal process.
- **Business successors:** In connection with a merger, restructuring, acquisition, or transfer of business, subject to applicable law.
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
6. Customer Data and Software Applications
When Dixilence provides software to a business or organization, that customer may determine what personal information is entered into the application and how it is used.
Depending on the service arrangement, Dixilence may process such information on behalf of the customer to host, maintain, secure, or support the software.
Customers are responsible for ensuring that they have the appropriate authority and lawful basis to provide personal information to the application. They should also provide appropriate privacy notices to their users where required.
Access to customer data by Dixilence personnel should be limited to legitimate operational, technical-support, security, and legal purposes, subject to applicable arrangements and safeguards.
The customer agreement may specify the respective responsibilities of Dixilence and the customer regarding personal data.
7. Data Storage and Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
Depending on the service, these measures may include access controls, authentication, secure hosting configurations, backups, monitoring, and restricted access to systems.
No method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Customers are responsible for safeguarding their account credentials and notifying us promptly if they suspect unauthorized access to their accounts.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information, the nature of the service, applicable laws, and contractual requirements.
When information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention obligations and legitimate technical requirements.
9. Your Privacy Rights
Subject to applicable law and the circumstances of processing, you may have the right to:
- Request information about the personal data we process about you.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing relies on consent.
- Raise concerns or submit a privacy-related complaint.
- Exercise other rights available under applicable data-protection laws.
To submit a request, please contact us using the official contact details published on our website. We may need to verify your identity before processing the request.
We will respond within the timeframes required by applicable law. Certain information may need to be retained where legally required or otherwise permitted.
10. Children's Privacy
Our general corporate website is intended for business and professional audiences and is not specifically directed at children.
Some software products supplied to customers may be used in educational or other environments involving minors. In such cases, the relevant customer and Dixilence will need to address applicable privacy requirements, appropriate notices, lawful processing, and any required parental or guardian consent.
We do not knowingly collect children's personal information directly through our corporate website for purposes that are unlawful.
11. Third-Party Websites and Services
Our website or software may contain links to third-party websites, applications, payment providers, or other services.
These third parties operate under their own privacy policies and practices. Dixilence does not control their independent data-processing activities. We encourage users to review the applicable policies before sharing personal information with them.
12. International Data Transfers
Some service providers may store or process information in locations outside your state or country.
Where international transfers occur, we will take the steps required by applicable law and the relevant contractual arrangements.
13. Marketing Communications
We may contact you regarding product information, service updates, demonstrations, offers, and relevant business communications where permitted by law.
You may opt out of promotional communications by using an available unsubscribe option or contacting us directly. Essential communications relating to active services, security, billing, or legal obligations may still be sent when necessary.
14. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our business, technology, services, or legal obligations.
The updated version will be published on our website with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
15. Contact Us
For questions, requests, or complaints concerning this Privacy Policy or the handling of personal information, please contact Dixilence through the official contact information published on:
Website: https://www.dixilence.com/
Official Complaint Email: info@dixilence.com
Business Address: Office no. 6, Basement of B62, B Block, Sector 2, Noida, Uttar Pradesh 201301