# Merchant / Payment Policy
1. Introduction
Dixilence ERP & IT Innovation Pvt. Ltd provides software products, subscription-based applications, website development, mobile application development, custom software solutions, implementation, and related IT services.
This Merchant / Payment Policy explains the terms governing payments made to Dixilence for products and services purchased through our website, authorized payment links, bank transfers, UPI, or other approved payment channels.
By placing an order or making a payment, customers agree to the applicable terms of this policy, the relevant quotation or invoice, and our other published policies, subject to applicable law.
2. Products and Services
Dixilence may accept payments for the following:
- Software subscriptions and license plans.
- Software setup, configuration, and implementation.
- Website development and domain-related services.
- Mobile and web application development.
- Custom software development and integrations.
- Maintenance, technical support, and other IT services.
- Additional features, upgrades, and renewals.
The features, duration, deliverables, pricing, and limitations of each purchase will be described in the applicable plan, quotation, proposal, or service agreement.
3. Merchant Information
Official Website: https://www.dixilence.com/
Business Type: Software development and IT services.
Customers should verify that the payment recipient matches the authorized merchant or payment instructions provided by Dixilence before making a payment.
The Company's registered office address, official support email, and customer service telephone number should be displayed here using the Company's verified business records and official contact information.
4. Accepted Payment Methods
Depending on availability, customers may pay through:
- UPI and authorized QR codes.
- Bank transfers.
- Payment gateway links.
- Debit or credit cards through an authorized payment provider, where supported.
- Other payment methods expressly approved by Dixilence.
Payment methods may vary depending on the product, customer location, payment provider, and transaction requirements.
Customers must not transfer money to personal or unauthorized accounts claiming to represent Dixilence.
5. Pricing and Taxes
1. Prices will be displayed or communicated in Indian Rupees (INR), unless otherwise specified.
2. Applicable GST and other statutory taxes will be charged as required by law.
3. The applicable invoice or quotation will specify whether taxes are included in or additional to the quoted price.
4. Discounts and promotional offers are subject to their stated eligibility, validity, and conditions.
5. Additional development work, integrations, third-party services, or changes outside the agreed scope may incur additional charges following appropriate approval.
6. Customers will be informed of applicable charges before being asked to confirm a purchase.
6. Order Placement and Payment Confirmation
1. An order may be placed through an authorized sales representative, quotation, online checkout, or other approved ordering process.
2. A purchase will be confirmed after the applicable order requirements have been met and payment has been received or verified, as relevant.
3. Customers should retain their payment receipt, transaction reference, UTR number, or payment confirmation.
4. Customers may be asked to share payment confirmation to help identify a transaction.
5. A payment screenshot alone does not establish successful settlement if the payment remains pending or has failed.
6. If a payment is deducted but the order is not confirmed, the customer should contact Dixilence with the transaction details.
7. Subscription and Renewal Payments
1. Subscription fees are payable for the period stated in the selected plan or agreement.
2. Subscription periods, included features, resource limits, and renewal charges will be communicated before purchase.
3. Customers are responsible for renewing their subscriptions before expiry if continued access is required.
4. Renewal prices will be governed by the applicable renewal quotation or agreement.
5. Unless expressly agreed otherwise, subscription purchases do not automatically renew through an automatic debit mechanism.
6. An expired subscription may result in restricted access or suspension in accordance with the applicable service terms.
8. Setup and Project Payments
For account setup, custom development, implementation, or other project-based services:
1. An advance payment may be required before work begins.
2. Remaining payments may be linked to agreed project milestones.
3. Payment amounts and due dates will be documented in the quotation, invoice, or written agreement.
4. Additional features or changes outside the agreed scope may require a revised quotation.
5. Deployment, handover, or release of specified deliverables may be subject to the agreed payment and acceptance terms.
9. Refund and Cancellation Policy
Customers may request a refund within **7 calendar days of purchase**, subject to the applicable refund conditions, completion of the required product-purchase KYC verification, and applicable law.
Where the service setup has already been completed, a **30% deduction from the original payment** may apply, with the remaining 70% refunded, subject to the published Refund and Cancellation Policy and applicable law.
The deduction reflects costs associated with completed account setup, server resources, configuration, and service support.
Refund eligibility, exceptions, third-party costs, and processing procedures are governed by the Company's Refund and Cancellation Policy:
https://www.dixilence.com/
Customers should consult the actual published refund-policy page or request a copy from the Company before purchase.
Nothing in this policy excludes any mandatory refund or consumer right under applicable law.
10. Failed, Duplicate, and Incorrect Payments
If a transaction fails, is duplicated, or is transferred incorrectly, the customer should contact Dixilence and provide the relevant transaction reference.
Verified duplicate or erroneous payments will be reviewed for reversal or refund as appropriate.
The time required to complete a reversal may depend on the bank, UPI provider, card issuer, payment gateway, or other payment service provider.
11. Chargebacks and Payment Disputes
Customers who believe a payment is incorrect should contact Dixilence with the relevant invoice and transaction details so that the issue can be investigated.
Dixilence may provide appropriate transaction records, invoices, service-activation records, and relevant communications to the payment provider when responding to a legitimate payment dispute.
Customers retain any applicable rights to raise disputes through their bank, payment provider, or competent legal forum.
12. Payment Security
Dixilence aims to use authorized payment channels and reasonable security measures to protect payment-related information.
Where payments are handled by a third-party payment gateway, the provider's applicable terms and security procedures will also apply.
Customers should never share their UPI PIN, OTP, banking password, card PIN, or other authentication credentials with anyone claiming to process a refund or verify a payment.
Dixilence will not request a customer's UPI PIN or banking password to issue a refund.
13. Delivery and Service Activation
The delivery method depends on the product or service purchased.
- Software subscriptions: Access or activation details will be provided after the applicable payment and account requirements are verified.
- Account setup: Configuration and onboarding will follow the agreed scope and timeline.
- Custom development: Delivery will follow the applicable proposal, milestones, and acceptance conditions.
- Third-party services: Domain registration, hosting, app publication, or integrations may depend on external providers and their processing timelines.
Any delivery estimates will be communicated in the applicable quotation or service agreement.
14. Service Suspension for Non-Payment
Where permitted by the applicable agreement and law, Dixilence may suspend access, delay deployment, or withhold specified deliverables if payments remain overdue.
Where required, the Company will provide notice and an opportunity to resolve the outstanding payment before taking action.
Service restoration may require verification and settlement of outstanding amounts.
15. Customer Support and Complaints
For questions about payments, invoices, subscriptions, or transaction verification, customers may contact Dixilence through the official contact information published on:
https://www.dixilence.com/
Customers should provide their order or invoice reference and relevant transaction details.
Payment-related complaints will be reviewed in accordance with the Company's Grievance Redressal and Complaint Policy and applicable law.
16. Privacy and Data Protection
Personal and transaction-related information will be handled in accordance with the Company's Privacy Policy and applicable data-protection laws.
Information may be shared with payment providers, banks, auditors, professional advisers, or authorities where necessary for payment processing, fraud prevention, record keeping, dispute resolution, or legal compliance.
17. Changes to This Policy
Dixilence may update this policy to reflect changes in its payment methods, products, service processes, or legal obligations.
The latest version will be published on the website with a revised effective or last-updated date. Changes will apply as permitted by applicable law and any existing customer agreement.
18. Contact Information
Website:https://www.dixilence.com/
Customer Support Phone:+91 7991719046
Official Complaint Email:info@dixilence.com
Business Address: Office no. 6, Basement of B62, B Block, Sector 2, Noida, Uttar Pradesh 201301
Customers should use the official company contact channels for payment queries, refund requests, and transaction disputes.